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POLICIES

Our policies exist to help create a fair experience for everyone and to demonstrate our respect to our clients and staff.

Signing Up For Classes 

  • We do not accept drop-ins. All clients must register for class to secure a spot. 

  • You may sign up online or download our app "Vibe Ten Studio" 

Arrive On Time

  • Please arrive a minimum of 5 minute prior to class. We recommend 10 min if you need to change. 

  • If you are not in the studio within 2 minutes to class, your spot will be forfeited to a client who is on the waitlist.

On The Waitlist...

  • Please see the charts below for helpful information on how navigate being on the waitlist

  • Waitlisted clients may show up for class and take a spot if someone on the attendance list does not show up. 

Cancelling Your Booking

  • Class registration can be cancelled up to 3 hours prior to the start of class. 

  • If a cancellation occurs within 3 hours to the start of class, a late cancellation penalty of $10 +hst will be charged to your card held on file. 

No-Shows

  • We kindly ask that you cancel your reservation if you can no longer attend class. If you do not show up to a class you have registered for, a penalty of $20 +hst will be charged to your card held on file.  

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