POLICIES
Our policies exist to help create a fair experience for everyone and to demonstrate our respect to our clients and staff.
Signing Up For Classes
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We do not accept drop-ins. All clients must register for class to secure a spot.
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You may sign up online or download our app "Vibe Ten Studio"
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Arrive On Time
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Please arrive a minimum of 5 minute prior to class. We recommend 10 min if you need to change.
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If you are not in the studio within 2 minutes to class, your spot will be forfeited to a client who is on the waitlist.
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On The Waitlist...
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Please see the charts below for helpful information on how navigate being on the waitlist
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Waitlisted clients may show up for class and take a spot if someone on the attendance list does not show up.
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Cancelling Your Booking
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Class registration can be cancelled up to 3 hours prior to the start of class.
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If a cancellation occurs within 3 hours to the start of class, a late cancellation penalty of $10 +hst will be charged to your card held on file.
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No-Shows
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We kindly ask that you cancel your reservation if you can no longer attend class. If you do not show up to a class you have registered for, a penalty of $20 +hst will be charged to your card held on file.
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